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New Developments This Week in Google and Bing Uncategorized

New Developments This Week in Google and Bing

  • December 3, 2010
  • by Jennifer Grappone

There’s been a lot of discussion this week about two recent announcements concerning Google’s and Bing’s ranking algorithms. We’ll boil them down for you here.

1. Twitter authority is factoring into web rankings
Google and Bing have disclosed that they assign authority to Twitter accounts, and that a person of high authority may give a rankings boost to a page by tweeting a link to that page. This is a similar concept to Google’s PageRank, in which Google assesses the strength of a web page. At this time there is no official name for Twitter authority, and no specific value that is available for the public to see.

While we’ve always known that links from within tweets are beneficial because they can drive traffic to a site, it was previously believed that tweets did not pass any ranking power. We now believe that, at least in some cases, tweets that link to a page can help improve that page’s organic ranks.

What this means to you
This revelation underscores the importance of getting your website talked about on Twitter. Danny Sullivan of Search Engine Land, advises that website owners should think about Twitter as a form of link building.

Although this was not explicitly stated, we believe that being linked to on public Facebook venues also carries some ranking benefits in Google and Bing.

Read Danny Sullivan’s excellent article on Social signals and search rankings.

2. Merchant reviews appear to influence rankings
We are keeping an eye on a new algorithm change announced by Google this week. The official wording is ambiguous, but the catalyst for this algorithm change was a recent New York Times article about a high-ranking, highly unscrupulous online merchant. Top SEO analysts believe that merchant reviews (the reviews that users post about online stores in venues such as Google Checkout, Shopzilla, and Pricegrabber) are now factoring into Google’s determination of ranks. Merchant reviews, which reside on review aggregator sites, are different from individual product reviews, which typically reside on the merchant’s own site.

Positive merchant reviews are expected to have a positive effect on ranks, so it goes without saying that the more highly regarded a business is (as evidenced by merchant reviews) the better the potential rankings benefit.

What this means to you
We believe that any online store should have a merchant account set up in at least one venue to begin accruing and encouraging positive merchant reviews. This is something we always recommend, but it’s something that now deserves a higher priority on your list of SEO endeavors.

This is a very recent announcement, and the interpretations are still highly speculative, however we believe that this is most likely to strongly affect merchants with very poor reviews at this time. We expect this algorithmic factor to evolve in the near future.

Read Google’s announcement on their recent changes.

Ask The Experts: How Can I Get More Google Seller Ratings? Uncategorized

Ask The Experts: How Can I Get More Google…

  • August 18, 2010
  • by Gradiva Couzin

Q: I’ve noticed that Google Product Search shows reviews of my online store.  Where do these come from and how can I get more of them?

A: Seller ratings on Google are an important part of your site’s presence on the search engine.  Google pulls these ratings from a  variety of sources, including the following:

  • Google Checkout
  • BizRate.com
  • Epinions.com
  • PriceGrabber.com
  • ResellerRatings
  • Rateitall.com

Nothing speaks to a potential customer like a testimonial!  In the physical world, a shopkeeper would probably feel comfortable approaching a satisfied customer to ask “would you be willing to recommend us to your friends?”  But online store owners may not know how to pursue seller ratings.

To put it very simply: if you want reviews, you’re going to need to ask for them.  Here are some simple steps to get you started:

  • If you sell via Google Checkout, or any of the fee-based shopping comparison sites such as Shopping.com, you don’t need to take any extra steps to get a review.  These services will pursue a review for your business after any transaction.
  • If you do not use one of the above intermediaries for selling, sign up with Resellerratings or Rateitall.com (or both) for a free or low cost reviews page for your business.  Make sure that your business name is an exact match in spelling and format (including “Inc.” or “.com”) to the name you use in your Google Product feed.
  • After every transaction, send out an email request to the customer requesting a seller rating.  Include a link to your business’s page on Resellerratings, rateitall, or your seller rating venue of choice, to make it easy for your customer to rate your business.

Keep in mind that merchant reviews on Google Product Search are not the same as Google Local (a.k.a. Google Maps or Google Places).  In a future post, we’ll discuss customer reviews on Google Places.

Readers! Do you have any more tips on how to encourage seller ratings?

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Gravity Search marketing is led by SEO industry veteran and author Jennifer Grappone in Los Angeles. The company was founded in 2006 following the success of the book Search Engine Optimization: An Hour a Day (Wiley, 2006, 2008, 2011), which Jennifer co-authored. Gravity’s clients include Fortune 500 companies, global entertainment brands, niche B2Bs, large and small retailers, and nonprofits.
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