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Ask the Experts: How can I add reviews for my clients? ask the experts

Ask the Experts: How can I add reviews for…

  • September 16, 2013
  • by Gradiva Couzin

Q: Hi, I am doing SEO for a customer and need to enter reviews into different sites.  Should I  hide my ip?  What is is the best way to do it?

A: We don’t recommend uploading reviews on anyone else’s behalf, or ever reviewing a client without disclosing your identity and your association with the customer.  Doing otherwise violates FCC guidelines and could make your customer vulnerable to embarrassment if exposed, plus we just generally feel that honesty is the best policy.  In that case, obviously there would be no reason to hide your IP location.

Q: Thank you… So is it best to get folks to do reviews themselves?

A: Yep!  There are lots of ways you can encourage customer reviews.. by asking for them either verbally or in writing, including a note along with product delivery, or email follow-up after a purchase.  You can provide some incentives, but you can’t pay people for writing reviews, because again that would violate FCC guidelines about disclosure of paid relationships.

We’ll cover this and lots more in our upcoming book: Five Stars: Putting Online Reviews to Work For Your Business.

Google’s Magic G-bounce (“Dwell”) Time: 7.5 minutes Uncategorized

Google’s Magic G-bounce (“Dwell”) Time: 7.5 minutes

  • November 9, 2011
  • by Gradiva Couzin

Upon bouncing back to Google from a search result, you may see a notice allowing you to block that domain from future Google results.  Or you may see a notice encouraging you to +1 that domain.  It all depends on the amount of time you spent on the page.

Google is well aware of what listings searchers click after performing a Google search.  But did you know Google continues to care what a user does after clicking on a listing?  The search engine monitors whether the user clicks right back to Google, and even pays attention to the length of time the user spent on a site.

Here’s an example.  After searching for “eco-friendly down comforters” I clicked a page on the domain www.beddingdowncomforters.com, reviewed it briefly, and clicked the Back button to return to Google.  This is known as a G-bounce. When I landed back on the Google search results page, Google had added the message ” – Block all www.beddingdowncomforters.com results” to the listing:

Click on the “Block…”  link, and you’ll never be bothered by this website’s listings again.

Later, I was searching for “how to decant wine” and clicked on wineintro.com.   I spent a long time on the page and eventually clicked the Back button to return to Google.  Upon landing back on my Google results page, I saw a popup suggesting that I +1 the site on Google:

 

This experience got me wondering:  How long do I need to spend on a website before Google stops suggesting I block it, but instead suggests that I +1 it?  What is that magic length of G-bounce time that Google deems to represent a successful website experience?

I tested it out by G-bouncing after various lengths of time, and here’s what I found:

  • 15 seconds — block
  • 30 seconds — block
  • 45 seconds — block
  • 1 minute — block
  • 1 minute 15 seconds — block
  • 1 minute 30 seconds — block
  • 2 minutes — no message
  • 3 minutes — no message
  • 4 minutes — no message
  • 7 minutes — no message
  • 7 minutes + 30 seconds – no message
  • 7 minutes + 40 seconds –  +1 message
  • 8 minutes – +1 message

So apparently, according to Google, the 1-1/2 minute mark is where a site goes from hateworthy to just OK, and at the 7-1/2 minute G-bounce mark, the site has clearly served you well and deserves a +1 for its trouble.

I anyone else seeing these same times?  Different ones?

UPDATE:  Bing and Google reps discuss the “dwell time” signal about 5 minutes into this discussion at SXSW: http://searchengineland.com/too-much-seo-google%E2%80%99s-working-on-an-%E2%80%9Cover-optimization%E2%80%9D-penalty-for-that-115627

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