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Ask the Experts: Are These Consumer Rating Tools Helpful for SEO? Uncategorized

Ask the Experts: Are These Consumer Rating Tools Helpful…

  • October 29, 2012
  • by Gradiva Couzin

Q. I own a small business with a local shop plus an online store, and I’ve been told I need more customer reviews for my shop. I’ve heard there are tools that will get the shop reviewed online.  What are these tools and do they actually work?

A. Customer reviews of your business, such as seller ratings on Google or brick-and-mortar reviews on Yelp, are a growing priority for small businesses, as well they should be. Despite the importance of online reviews, soliciting customers for reviews on a regular basis can be a challenge.  A “mom and pop” owner who is already overburdened with running his or her shop may find it difficult to get out there and chat up happy customers to encourage positive reviews.

Below, we’ve listed four tools designed to help businesses gather reviews.  These tools are geared toward online purchases.  They allow the business owner to set up post-transaction customer outreach seeking reviews. The customer reviews are posted on the tools’ own website, not on the business’s site.   These tools won’t help with Yelp listings or other popular review sites with which you may be familiar.

Customer Lobby will contact customers for reviews on your behalf by phone and email. The reviews are posted on a third-party independent website that can be found in Google search results. Customers with Google+ or Yahoo profiles are also directed to post reviews there.

Shopper Approved asks customers for reviews on an online thank-you page after a purchase is complete. Each review is posted on an optimized web page that can be found in search results. The more ratings and reviews your business receives, the more pages are created. A 30-day free trial is available.

Demand Force solicits customer reviews from an automated ‘thank you’ message sent immediately after a visit to the business. The company offers a syndication service in which the data is sent to Google, so a client’s Google Plus page is kept up-to-date with new content. A free demo is available.

ResellerRatings offers a customer follow-up platform to gain reviews for your business.  In addition to your business’s reviews being listed on their site, ResellerRatings has the distinction among the services listed that the reviews feed into Google’s seller ratings list for your business.  These seller ratings display alongside your business in Google Shopping listings and can result in gaining stars on your Google AdWords listings.

Do these tools work?  We’d have to say “Yes,” but they come at a cost.  ResellerRatings in particular drew a great deal of ire when it cranked up its prices dramatically over the past year or so, given that it was one of the few third-party rating sites that feeds into Google.  All of the capabilities of these tools could probably be reproduced by a do-it-yourselfer at a lower cost, with a bit of time and technical know-how.   However, if you have more money than time available, these tools could be a good choice for you.

Ask the Experts: Should I Consolidate Sites for SEO? Uncategorized

Ask the Experts: Should I Consolidate Sites for SEO?

  • October 1, 2012
  • by Gradiva Couzin

Q: We have two different businesses: catering and personal chef. Over time, we’ve ended up with two sites for these services. Additionally, we’ve purchased other domains and have them redirecting to the main sites. The personal chef site is not ranking well, but there is a personal chef page on the catering site that is ranking well. We are thinking about building a new site and condensing them into one, but are worried we may lose the traffic that the old personal chef page had. What can we do to retain this traffic?

A: First, a quick note regarding your parked domains:  These are probably neither helping nor hurting the SEO presence of your main sites. But one good reason to keep control of these domains is so they won’t be be snagged up by competitors and used to compete against you.  Be sure to re-point any redirects if you do decide to move your sites.

There is no single, definitive answer about whether or not to consolidate your two sites to a single site.  Here are a few pros and cons of consolidation that may help guide you:

  • PRO: consolidation of authority & trust signals such as social sharing and inbound links will tend to make a single, unified website have more power in search engines than two separate sites.
  • PRO: a unified site makes online word of mouth more straightforward.  Good reviews of one arm of your business will reflect well on the other arm.
  • CON: a unified site will need to compete with focused sites that can specifically optimize for each of the specific services (personal chef vs. catering).
  • CON: A unified site is probably less likely to have the opportunity to get links from lists or directories of one or the other service.
  • CON: You have an existing rank that you are legitimately concerned about losing.  A 301 redirect from the old page to the new page is highly recommended, but even with that, it’s possible that the rank will suffer.

If these two sites truly are two separate businesses, with a different customer base, different service offerings, and having different conversations online, then it probably makes more sense to retain the separate sites (while linking between them, naturally).

If you do choose to unify, re-using one of your existing domains would be best. Is the catering domain name general enough to house both businesses?  In that case we would recommend keeping the page that is ranking well (personal chef) at the same URL that it is currently on, and redesigning around it.

If it is not possible to re-tool the catering site so that it encompasses the personal chef site, and you feel a strong need to move both sites to a new domain, be sure to follow the page redirect recommendations we discuss in “Oops, I Redesigned my Website. An SEO Checklist.”   A key point: you’ll need a 301 redirect from the existing personal chef page to the new URL. So,

www.example1.com/personal-chef/ should 301 redirect to www.example2.com

However, even if you do everything right in a move such as this, you should be prepared for a drop in search rankings.  Like ripping off a band-aid, the pain will probably pass quickly, but it is not impossible that your site would suffer long-term ranking drops from moving domains, so we only recommend moving sites if absolutely necessary.

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