As of December 4, 2009, Google’s search results will never be the same. Seriously, they’ll never be the same, even from one computer to another.

In our previous post, we discussed how Google personalized search will affect your business. Now, we look at how a business can influence personalized results, and whether we think that’s a good idea.

Should Businesses Try to Influence Google Personalized Search Results?

Some blackhat SEOs will say “of course, businesses should game the system any way they can.” Others might say that trying to influence personalized search results in any way is unethical (but those people probably work for Google – which, last time we checked, is neither a non-profit organization nor a branch of government). Clearly, the techniques described above could be abused; for example, an unscrupulous SEO company could trick its clients into thinking their ranks are getting better and better, or into thinking the SEO company’s ranks are higher than they really are.

But working with the system is not necessarily abuse. We always advocate 100% ethical SEO, and we advise the following: go ahead and be smart about personalized results, but never use any tactics that you wouldn’t want your potential clients or customers to find out about. Your potential customers are the last people you want to alienate – and they don’t want to be tricked or manipulated.

Influencing Google Personalized Search Results

Here are a few ways that a company could influence personalized results:

• Create a promotion with an unique or unusual name, and build a page for it on your site, for example, “Bring on the PicklePal Pickles!”. Wait for your page to indexed in Google and check to see that you’re ranking #1 for this unusual phrase. (Don’t forget to opt out of personalized search before you check!)  (As we’ve said in our book, it’s easy to get a #1 Google ranking for a unique phrase. Now there’s a good reason to do so.) Then promote the Google search results page via Twitter, for example, “Free Pickles this Tuesday! Click on our link here:http://[point to the Google page, not your website.]]”
• If you’re absolutely certain you have very high ranks for a particular phrase, you could include links to your Google results for this phrase – rather than directly to your site – in email campaigns.
• Run print ads with a callout to a Google search rather than your website. (“Hey kids, Google ‘PicklePal Pickles Forever!’ to get your pickle fix!”)  Just be sure your site stays at the #1 spot for the phrase! You may have seen something like this on billboards for the movie 2012, which suggested searching for the term “2012.”
• Run an AdWords campaign that includes a call to action telling users to perform a Google search that returns your business’s website. Keep in mind that Google has strict editorial guidelines and this tactic may require some trial and error on your part.
• Seed forums and blog comments with a search call to action where relevant and appropriate. For example, in a forum thread about finding discount pickles, a business can post a reply saying: “We are currently running a discount pickle promotion at www.mysite.com – you can Google ‘discount PicklePal coupon’ [link to the Google search result for this term] and click on the link to see the coupon.”

Caution: We haven’t tried these tactics yet – and we may not recommend them to our clients. We’ll keep you posted as we embark on this new SEO journey.

As of December 4, 2009, Google’s search results will never be the same. Seriously, they’ll never be the same, even from one computer to another.

Google’s expanded personalized search is a game-changer in search engine design. It’s a big deal but it has gone largely under the radar. All Google searchers will now get customized results that are influenced by past searching and clicking behavior, bookmarks, and other factors. Any time a user clicks through from Google to a website, it gives that site a boost in that user’s future search results. Organic search results – previously considered an “objective” third-party viewpoint – now differ based on who is doing the searching.

Personalized search is activated for all Google searchers whether they are logged into a Google account or not, unless they opt out. We don’t expect many people to opt out.

Why isn’t this making more headlines? For one, we’ve all grown comfortable with seeing localized results (“bakeries near San Francisco, California”). Plus we’re all starting to get used to more and more personalization in advertising, particularly on Facebook screens (“37 year old woman in San Francisco California? Click here”). Enhanced personalization of search results is a natural evolution.

Personalized search will affect your business

The full ramifications of this change are still unknown, but here are our preliminary thoughts on what personalized search means to website owners:

• When you check Google, don’t assume that the ranks you see for your site are the same as what your customers are seeing. To turn off personalized search, opt out, or add the tag &pws=0 to the end of the Google page URL.

For example, if you search for “early reader comic books” in Google you may get a URL like this:

http://www.google.com/search?q=early+reader+comic+books

But you’ll get unpersonalized results with this URL:

http://www.google.com/search?q=early+reader+comic+books&pws=0

• Personalized search will increase the importance of search queries that occur early in the buying cycle. If people click on your site during the browsing, comparing, and information-gathering phase, you’re likely to get increased Google exposure later, when they’re ready to buy. Does your site offer a good destination for keywords containing “compare” and “review?” Do you know what people search for in the early stages of buying your product?
• The advent of more personalized search places a higher value on clickthrough rate (how many times a person clicks from Google search results to your site). Your clickthrough rate can be improved with compelling, well-written titles, URLs, and meta descriptions.
• Personalized search may increase the percentage of site visitors who are repeat visits. Does your website offer something useful for the second and third visit and beyond?
• Do you have a website with an easy-to-remember or easy-to-guess domain? Lots of people are probably typing your URL directly into the browser instead of finding you in Google.  This is very good for your site traffic in general, but now there is a down side to having an easy-to-remember domain name: if users are less likely to use Google as a navigation tool for your site, you  might be at a disadvantage in personalized search.
• It isn’t clear what percentage of Google search results are personalized. If personalization is very heavy, it may be more difficult for newly established websites to use SEO to gain market share from already-established business.

Can personalized search results be influenced? Certainly. Your website’s ranks in personalized search results will be improved by any method that encourages people to navigate to your site using a Google search.

In our next post, we’ll discuss ways to influence personalized results.