Search engine marketers love Digg. But Digg hasn’t been giving them a whole lot of love back. Here is some insider advice for dipping your toe into the Digg pool.

Website marketers far and near are striving for hits on Digg.  Why is Digg so alluring? For one thing, it gets huge numbers of visitors: over 15 million unique visitors a month. A well-dugg article could bring a pointy spike in visits to your site.  For another, it’s free! There’s no fee to get the over-the-top traffic you crave. Instead, you earn the best positions with a more elusive form of currency: compelling content.

We sat down with Scott Baker, Digg.com’s Director of Operations, with a few simple questions on every website marketer’s mind: how can we use Digg to help our clients?  What does Digg really want to see? And what is the formula for success on Digg?

“Don’t Try to Game the System”

Brace yourself for disappointment: Baker says he can’t share any insider secrets that will get you more diggs, because, as he says, “It’s all in the hands of the users.”   Yup, just like so many other marketing endeavors, there are no formulas or magic bullets.

Baker was, however, happy to share some basic Do and Don’t advice for Digg newcomers:

• Categorize correctly. For example, if you are posting a blatant opinion piece, make sure to post it in the “political opinion” category instead of “political news.”
• Be unique! Don’t post a story that already exists on the site – search for duplicates before you submit. And, if your story is not covering a unique subject, you’d better have a unique angle.
• Don’t post a link to your own blog and make it look like a news story. For example, posting a story with the newsy title “Rumsfeld Resigns” should point to an actual news story, not a second-hand retelling on your own blog.
• Don’t try to game the system. Digg has multiple safeguards against spam and bombastic marketing content, including algorithms that influence and moderate the rise and fall of stories. But probably the most important safeguards are the diggers themselves. For example, according to Baker, there’s a simple reason that attempts to buy diggs didn’t work: “When unscrupulous content owners tried to pay top diggers for diggs, it didn’t work because the stories themselves were not of high quality.  That’s the built-in B.S. detector of Digg.com.”

Learn From a Master

Hungry for more strategic advice?  You might look to Neal Patel, co-founder and CTO of ACS, and well-known veteran of the Digg homepage. Patel is a great source of Do’s and Don’ts for Digg newbies (our favorite: add humor to your title and description, even when posting a serious story).  He also details a strategy of participating in the community, making friends, and giving more than you expect to receive, in this podcast.

As Digg has risen in popularity, it serves as an excellent example of common challenges in SEO in general. Appealing to a particular user base, providing unique and interesting content, writing well, keeping abreast of changing algorithms and standards of acceptability. These are not new concepts – they’re very, very old school SEO.

Controversy Built In

One thing we learned from Neal Patel’s advice is not to be taken in by the “post it and they will come” mystique. It’s not that simple. Digg’s audience is a community of primarily young male techies. You need to appeal to this audience, but just as important, you need to not offend them. Hell hath no fury like a PO’d digger with a bury button and a commenting feature at his disposal. If you don’t believe us, you can read Danny Sullivan’s account of his own Digg misadventures.

No doubt about it, things get exciting when a website is composed entirely of user-generated content, and directly influenced by its users’ preferences. Sure, there are individual users voting on stories “in a vacuum.”  But primarily, Digg is a community, and it behaves like a community – with affinities, grudges, schisms, and moderators trying to keep things from getting out of control. Networks of friends can coordinate to give each other boosts by digging each other, or to bury common enemies. And then there’s just plain anarchy for the fun of it. Have you heard about the time that hundreds of Digg users mutinied and posted forbidden code?  Or have you seen the popular article “exposing” a group of sites that violate Digg’s user guidelines? Or the world’s most hated comment? This is just the tip of the iceberg on the daily feuds, accusations, and drama that is interweaved with the website’s main menu of seriously entertaining content.

The takeaway? Learn the ropes and avoid breaking etiquette by becoming a user first; spend a good month as a regular user before you even try to post an article.

So, Why Try?

We won’t lie – we haven’t had big success with Digg, but we then again, we never expected any. After our conversation with Scott Baker, we’ve come to a not-so-startling conclusion: The majority of the Digg user base does not like SEOs. We’re not taking it personally, but we are taking it with a practical attitude: we won’t place a lot of our social media marketing efforts into Digg.

You, on the other hand, may have lots of good reasons to try for your 15 minutes of fame on the Digg home page. Here are some indicators that Digg might be the right venue for you:

• You have unique content that has a serious chance of appealing to an audience of young opinionated techies.
• You are an excellent writer who is especially talented at crafting wry headlines.
• You already have a loyal following that is likely to Digg your content.
• You have spent a good amount of time actually using Digg.

If you have Digg-specific appeal and a very strong understanding of Digg etiquette, then get to work on your Digg strategy – you just might make it to the home page!

Matt McGee is an expert in SEO for small businesses, and runs a blog at SmallBusinessSEM.com. Here, we connect with Matt and find out more about the vibrant world of SEO for “mom-and-pops.”

Q: What advantages do small businesses have over big ones in the world of search marketing?

I think small businesses have a couple very real and very distinct advantages. The first is speed. Small businesses are able to move so much more quickly than bigger companies. A small business can analyze and act on data or new developments almost immediately, and I’d say the smaller the company is, the faster it can move like this. On the other hand, big business is a lot slower and quite often bound to internal procedures and protocols. Analysis and action is much slower because ideas and decisions may have to advance through two or three, or more, layers of committees and management. So when a new opportunity arises, I think small business is at an advantage to be an early adopter. And that’s something small businesses really need to focus on – being quick and using their small size to their benefit.

And the second advantage is somewhat similar: Small businesses can be more creative with their search and online marketing. They can try new things and take more chances without fear of negative public scrutiny, negative press, negative shareholder reaction, etc. There’s more freedom in being small, and more room for creativity.

Q: What are the greatest disadvantages you see for a small business marketing itself online?

Well, budget is an obvious one. A small bookseller just isn’t going to outspend Amazon or Barnes & Noble on broad book-related PPC keywords, and most probably don’t have the budget to put together a big organic SEO effort that would come close to what those kind of companies spend on SEO. Small businesses can’t just write a big check to solve a marketing problem.

Now, small businesses that don’t have money to spend can get around that by spending time – time learning SEO and SEM themselves, time on the web interacting with customers and prospects, and things like that. But that’s often Problem No. 2. Small businesses, generally speaking, have employees who wear many hats and work a full 40 hours per week at minimum – and usually a lot more! A big business might have the luxury of hiring 2-3 people whose sole job is to manage and promote the corporate blog, for example. I’d guess that most small businesses couldn’t do something like that.

Ultimately, there are more disadvantages we could talk about here, but I really think it all boils down eventually to a time vs. money problem.

Q: Can you give us an example of a small business that “got it right” in SEM and one that got it wrong?

In the interest of fairness, I’ll pass on mentioning any companies I’ve worked with over the years.  So, I suppose one obvious success story would be MyWeddingFavors.com. The site itself is really a great lesson in SEO-friendly design – great choice and use of keywords, correct use of page titles and meta description tags, solid content, and a ton of inbound links. If any readers are not familiar with the story, just do a search for the full domain and after the site itself, you should find several articles and stories that talk about how the site grew into the success story it is today.

As far as getting it wrong, rather than call companies out by name, let me say this: It’s been my experience that the companies whose online marketing efforts fail are often the ones who don’t try. And the reasons they don’t try usually boil down to one of these two things: either they assume they’ll never be able to compete, or they don’t understand that search marketing, and online marketing in general, is hard work. For a lot of small businesses, just getting a web site launched is hard enough. But that’s when the hard work really begins. “If you build it, they will come” doesn’t work with web sites and search marketing! So the challenge for SEO or SEM consultants is to first convince small business owners of the need to market what the business owner thinks is a marketing tool, and then to convince the small business owner that being small is not a guarantee of marketing failure.

Q: What is the biggest misconception you’ve seen regarding SEO and SEM for the small business?

I’m not sure it’s a misconception, but I think there’s a general lack of understanding about how search engines work. If I had a dime for every time a small business owner has asked me, “How do I get my web site to be number one for such-and-such,” I’d be retired on a beach somewhere right now.

To the average user, Google is so good at what it does, that it looks easy – and I suppose that’s how it should look, right? But what happens is that Joe Business Owner gets this idea that, as soon as he puts up a web page about green widgets, Google (or Yahoo or MSN) will automatically pick it up and it’ll magically appear in the top 10 – because it all looks so easy.

I’ve actually had conversations with clients about some of the science behind search engine algorithms in an attempt to explain why it doesn’t work that way. In one case, I went as far as sending a client links to read the Hilltop and PageRank documents! I’m sure the client’s eyes glazed over in the first five minutes, but it definitely helped erase that misconception about how search engines work and how easy it should be to get to the first page of results.

Q: What, if anything, do you think that a typical independent, mom-and-pop brick-and-mortar (say, a neighborhood manicurist) needs to understand about search marketing?

First and foremost, that SEO is not rocket science. It’s simple, but it’s not easy. There’s a difference! There’s a small set of basic rules that apply to any web page or web site, whether you’re a small business or not. Your site has to be crawlable, your content has to be good – and I’d include things like page titles, keyword use, etc., under the umbrella of “content” – and you need quality, relevant inbound links. That applies to everyone. Come to think of it, I think the phrase I heard the most from other speakers at SES Chicago went something like this: “This is really basic, but no one seems to get it right” or “This is a simple rule, but so few web sites follow it” – stuff like that. So, if you just focus, at minimum, on doing the basics better than your competition, I think you’re off to a great start.

And then, using your example, the neighborhood manicurist probably also needs to understand what local search is, what the popular local search properties are, and how to market on those. And that, again, is not rocket science. It’s more about hard work and persistence.[editor's note: see links to major local search engines]

Q: Many small businesses can’t afford the fees for quality search marketing.  What options would you recommend to them?

You either have to spend money or you have to spend time. Your web site isn’t going to succeed on its own; you have to invest something in it after launch. So if you can’t afford to hire an SEO company, you have to spend time learning to do it yourself. And luckily for the small business owner in this situation, SEO/SEM is probably number one on the list of industries where experts are willing to give away their knowledge for little or no cost!

When I speak at SES on the “Big Ideas for Small Businesses” panel, I mention that there are a lot of SEO blogs, forums, and mailing lists where the small business owner can learn how it works and get great tips and advice. I mention that attending conferences is another good place to learn – and network – inexpensively. A third thing I discuss is SEO training classes; there are some great options that range from a couple hundred dollars to less than $1,500. And last, but not least, I mention three great books: SEO Book by Aaron Wall, Small Business Guide to Search Engine Marketing by Jennifer Laycock, and … drum-roll, please … Search Engine Optimization: An Hour a Day. I think you’re familiar with that one! 

I’ve read all three of those books within the last year, and learned something from each one. I really don’t think there’s a better value in terms of cost vs. benefit than these books, and any small business on a tight budget should probably begin by buying one or all three and going from there.

Q: How does the rise of social media optimization affect small businesses online?

It opens up some new opportunities and avenues for marketing, and this is one of those areas where the smart and quick small business can try out some of these new opportunities before big business muscles its way in.

But I have mixed feelings overall about social marketing. I don’t think MySpace, for example, is a legitimate opportunity at this point for the typical small business, and that includes small businesses whose target audience is the MySpace demographic. Yes, there are small business success stories on MySpace, but I think they’re the ones who started a year ago, trying it out to see what works and what doesn’t. Everyone’s trying to market on MySpace now, and I just think small businesses are smarter to try something else at this point.

I’m a big fan of Flickr, for example. Flickr is more than just a photo storage site; it’s a huge community of users built around the concept of “photo groups.” And there are groups for everything on Flickr – pet lovers, surfing enthusiasts, musicians, home aficionados, and so much more. So, let’s say I’m a small general contractor in Reno. I’d be taking photos of all the beautiful homes I build and sharing them in some of the photo groups devoted to houses and homes. More importantly, since I probably only do business in the Reno area, I’d also share those photos in a group(s) specifically for the Reno area. And then I’d be sure to join in any discussions in those groups and just make myself a visible, vocal, and active member of the community.

Some social marketing efforts require a bigger time investment than others, so I think the small business owner needs to try a few of them, and then analyze if there’s a benefit, and if the benefit is worth the time it required.

Q: Is there anything you would like to add?

I’d just encourage small business owners to make the most of their size. Nobody likes to deal with huge, faceless corporations. We all like the human touch, and that’s what small businesses do best.

Thank you very, very much for your participation!!

Thank you for the terrific questions!

Making a low-budget independent horror film is hard enough – marketing it can be murder. In this article, Jennifer catches up with an old friend and follows him on a whirlwind tour of innovative social marketing strategies.

When Jennifer first became friends with Lance Weiler about 15 years ago, he was a soft-spoken, long-haired dreamer, a young man who was passionate about independent filmmaking and brimming with big ideas.  These days, the ponytail is gone, but otherwise, Lance is the same.

We caught up with Lance this year during his do-it-yourself nationwide tour to promote his independent feature length horror movie, Head Trauma. Lance made Head Trauma for only $126,000 and he’s now following the film around the country in a swirl of speaking engagements and meetings during its 15-city theatrical release.

To promote his movie, Lance is employing the kind of multi-reach, social-networking-intensive online strategy that falls well beyond the radar of most corporate marketers. You might call it “viral marketing” or “guerrilla marketing,” but Lance’s work is hard to describe with a few trendy marketing buzzwords.  Here’s our take on his innovative approach:

Beyond the Official Movie Website

If you were looking for a job, you wouldn’t just tack your resume out on your front door and call it a day.  Nope, you’d probably send the resume to some prospective employers, post it on a few websites, maybe pass it around in an email to friends and former colleagues, and – we’ve all been there – even dropped one in the mail to cousin Bess who knows someone who might be able to help you.  We call it “multiplying your marketing channels,” and it’s exactly what Lance has done for his movie.

Lance explains, “Many production companies finish their film, then say, ‘Oh, I’d better put up a website.’ So they slap up a trailer and some pretty graphics and it’s done.” These websites are missing out on huge opportunities in online marketing.

Sure, Head Trauma has an official movie website, headtraumamovie.com (see screenshot, below). The site has some very cool and creepy comic book-inspired Flash features. But like any Flash-intensive site, the tradeoff for coolness is a hampered search engine presence. (Read our article on Flash and SEO to learn why Flash is a problem.)  To put it bluntly: if this website were his only online presence, Lance might be having a hard time reaching out to a search engine audience.

But Lance has also created:

• A MySpace page
• 4 other social networking pages
• A separate domain, www.htmob.com, which houses his blog
• A Head Trauma YouTube channel
• A podcast: “Head Trauma Radio”
• Lance’s own website, www.lanceweiler.com
• Two hidden websites within the official website. (You’ll have to uncover these for yourselves…)

By our count that’s ten unique channels that Lance has created for spreading the word about Head Trauma!  Admittedly, managing all of these sites – and their unique content -  is a difficult undertaking.  But Lance’s reward for looking beyond the traditional has been a multitude of venues and pathways for connecting with his target audiences.

Targeting the Elusive Online Buzz

Lance has one overriding (if exhausting) goal: to provide a one-on-one, viewer-to-director experience for his fans. Lance wants his fans to have direct access to him, and he reaches out to them in many personal ways:

Social Networking

• Using MySpace and other social networking sites to target regional audiences in the cities where his movie will be shown in theaters. He starts by doing a regional search of all his “friends,” then he sends out messages encouraging locals to post flyers for his movie. He even gives his volunteers the opportunity to submit photos of those flyers, so that he can personally thank them.
• Personally inviting thousands of “friends” to his social networking pages
• Ditto for his YouTube channel

Email

• Sending regular email newsletters to opt-in fans
• Personally responding to as many emails as humanly possible

Link-building

• Providing buzzworthy content on the official movie site, which includes the hidden websites that add some adventure and mystery. (It sounds obvious, but it bears mentioning: Your website content must appeal to your visitors in order for your marketing efforts to pay off.  This is especially true when you’re looking for that elusive word-of-mouth winner.)
• Personally searching the Web for new blog mentions and reviews, and adding these to his own sites. As a shortcut, Lance tags each post or review using his del.icio.us account, then uses Feedburner (an RSS service) to distribute them to his various blogs and sites.

Podcasting

• Making his podcast, “Head Trauma Radio,” available for embedding in any website.  It’s easy for Lance to phone in his audio blog from wherever he happens to be traveling, and the updates are automatically pushed to the embedded players everywhere.

Lance’s bright ideas and devotion to updating and distributing new content have been great for his Web presence.  Is it working? Yes, in a lot of ways: Lance’s site is ranking well for the incredibly general term “head trauma.” And his DVD is enjoying brisk sales.  Could he be doing better?  Sure.  A quick review of his website shows that it lacks some basic nuts-and-bolts SEO and hasn’t been optimized for DVD sales.  Luckily he’s got an old friend in the search engine marketing business who just might be able to help out a bit!

We know that not every company can gear up in camo pants and go guerrilla on an everyday basis.  But take a closer look at what Lance has been doing and you’ll realize that it’s really just a translation of an old-fashioned personal sales approach to today’s Web medium.  If using the Web to build relationships, loyalty, and fans is a goal of yours, we’re betting you can take some of his ideas and put them to use in your marketing plan.

Q: We’re huge fans of your blog, but then, we’re kinda nerdy gals.  Who is your audience, and what is the purpose of your blog as you see it?

Avinash: Are you calling me a nerd? Or maybe a nerd magnet?  I am quite ok with that (note to self: go to amazon to place an order for pocket protectors).

When I started the blog in my mind the audience was for the most part practitioners of “web analytics” and the senior management of websites / companies.

The web is an awesome living breathing organism and it sucks that analytics is still stuck in the stone ages. I am passionate about leveraging the web to get really close to our customers, to merge the worlds of qualitative and quantitative data, and to make it the most responsive lowest cost channel for anything that a company can imagine (ecommerce, lead generation, support, advocacy etc). My hope through the blog is to share that passion with more people and to broaden minds about what “web analytics” really is and how to leverage the web as a learning platform.

I am finding that in reality the audience is very diverse. Vendors, consultants, people interested in investing, product managers and a whole host of web marketing people. I am even more surprised at how much international audience there is for the blog, around 30%.

Q: We know, and you know, that analytics is fun and addictive, But so many website owners don’t actually look at their traffic analysis data – there’s something overwhelming about taking that first step.  What’s the best way to get your feet wet in analytics if you’re not an experienced marketer?

Avinash: My standard quote to a marketer is: “Without exception the web can help you earn a higher bonus.” There are two components of a bonus, usually, either you bring in more (acquisition) or you convert more (revenue). If you are a marketer start with either of those.

If you own the site start with the simplest possible report, Visitors by Referring URLs. If you are running campaigns then start by identifying which campaigns are bringing in the traffic. Really simple. Where is the traffic coming from?

Now marry that up with outcomes. Revenue by referring URLs or campaign codes etc.

In 10 minutes you now know where people are coming from and what and how much they are buying. Now look for surprises. I am positive that even with this simple data you’ll be surprised at what you find. Marry up the data with your spending. So you poured $500k into search campaigns and you got less traffic and revenue than you hoped for (or less than what you are getting from blogs). You are now in business.

Notice I did not say anything about page views or path analysis or average time on site or all those traditional metrics. IMHO those tend to not get marketers anywhere because like the rest of us those metrics really don’t “connect” and actions are hard to figure out.

Q: The pay-per-click ad services make it easy to measure the success of a paid campaign, and I think that’s partly why PPC has enjoyed such rapid growth.  But in trying to measure the success of organic SEO efforts, there’s still a lot of guesswork, expense, and a learning curve involved. Do you think Google Analytics will bring the same level of accountability to organic SEO that PPC efforts currently have?

Avinash: As an aside could I just confide that most people don’t measure PPC well. It is easier to show that you spend $10 and made $11. But most people don’t measure that $9 of that you would have made any ways just with SEO or that just the budget spent on PPC was $10 not including your salary and your agency fees and all that. True measurement of PPC effectiveness has yet to arrive at the scene, but it will soon as more accountability is demanded.

An important disclaimer first: I have absolutely no knowledge of any sort about Google Analytics’s plans or road map. {editors Note: This interview was in 2006. Things have changed since then! -gc} Any thing I say is pure speculation on my part.

Google has brought a lot of transparency and data APIs and standards, etc. to the world of PPC simply because of the amount of money spent there and the pressure on Google’s customers to show clean ROI. I think that kind of pressure will be on Google in the near future as folks increasingly spend more money on SEO and realize three months later nothing much came of it.

SEO measurement is much more complex. The success metrics are “outside” the site: page rank, page strength, results for company key phrases, your landing page quality score etc. Success metrics for PPC are in the site: conversion, purchases etc.

Google Analytics (GA) is a great way to measure website metrics (so PPC), as would be omniture or webtrends or clicktracks. Google has provided API’s now into adwords that any vendor can plug into.

For SEO the challenge that the data is outside your site is a tough one. Most of the data is with the search engines. I think Google, and others, will evolve to give us automated feeds of our key SEO metrics in order to bring more accountability to the SEO business. If they do that they might first roll it out via GA, but given the dynamics of the marketplace every web analytics vendor will have access to the data.

Q: We know you work for a large business (Intuit).  We’re curious if you think there are any analytics strategies that cross over into small businesses.  Do you have any web analytics advice that you can give to those mom-n-pop businesses out there that are hoping to improve the performance of their websites?

Avinash: The strategies or tips or advice that I mention on my blog or in my speeches might be valuable for any size of business. The strategies and approaches stay the same usually, it is just the scale of them changes. So for example a frequent advice is absolutely positively immerse yourself in segmentation. This would apply in either case. The 10/90 rule applies specially well for the small business, don’t put a lot of money into a tool to get very good world class data.

I did a very special post just for small businesses. It has a lot of tips and specific reports a small business can start with and then become more complex with time.

If I had to summarize it in a few words: Get a free tool like Google Analytics or Clicktracks, start measuring search engine traffic and referrers, look at top pages on the site that lead to conversion, measure site bounce rate (especially if you do PPC), do SEO and use the site overlay report. Viola! You are a million dollars richer!!

Q: It seems that everyone is looking for a “silver bullet:” one measurement they can look at that will indicate the overall success of their website. We’ve heard a lot of people talking about bounce rate as being this silver bullet.  Can you define bounce rate for our readers, and do you agree that this an important web metric?

Avinash: Ahh great timing, I just mentioned it above. Let us get one thing out of the way: There is no silver bullet. No matter if I say that or your grandma says that. It is a lie. The web and business on the web is simply too complex (and that is why I love it).

There are many definitions of site bounce rate but the one I have found to be most insightful is:

In % terms Site Bounce Rate = (Site visitors who stay on the site for less than 10 seconds) divided by (Total number of site visitors).

Site bounce rate is a great entry level metric. It is fantastic at identifying all sorts of, shall we say, “bummers”. If you compute it, as defined above, it is a great way to know how much site traffic is engaging with the site as a whole.

Where it becomes fun, remember I am a geek, is when you segment it out. So find out what you are spending money on and then compute site bounce rate for that. If you spending a lot on PPC compute site bounce rate for each campaign, very quickly you will find out which campaigns are sending you wrong traffic. Or you are a small business and you have paid xyz search engine $500 to list you in their directory, compute bounce rate for that traffic, see if that money was worth it.

So this is a great metric to start with. It tells you a lot and identifies some “bummers” very quickly. But then you have to get deeper into understanding the why it is happening and what you can do and how to fix it etc and you’ll graduate to other more complex metrics. By then Site Bounce Rate would have more than paid you back for the investment you made in computing it.

Q: Many business owners have goals that they want their website visitors to complete offline – things like recommending their business to other people, making a phone call, or walking into a store.  Have you worked on measuring these kinds of goals, and if so, what advice can you give to these folks?

Avinash: Multi-channel is a big challenge and everyone is making progress, not as much as one would like. Without speaking about my employer I’ll give out some general tips.

Phone is the easiest one. Simply use a unique 800 number on your website. Getting a ton of phone numbers is a very small amount of cost and it is a awesome way to know which calls are coming from the web. Now there are companies that will run your campaigns (PPC or radio or otherwise) that will put in a dynamic 800 number on your website and route the call from their “switch” to your company and in the process capturing the online to offline call. If you are small you can just do the former, use a unique number and then count.

Store is much harder.

If you own the retail store do online coupons that people can being to the store and you know they found you on the web. And it does not have to be a lot of money, I have seen a promotions for just one single pack of post-it notes if I brought this online printout thingy! Or I am sure you have seen many stores like Best Buy or Circuit City partner with BizRate. You’ll see a small survey code on the receipt in exchange for a $25 raffle (talk about cheap!) you go online and fill out a survey and tell them where you did research (online).

If you don’t own a store and you sell online and via stores this is exponentially harder, because of the “missing link” between you, website, and the selling channel, retail store. In this case user market research studies or online website surveys (that ask for purchase channel preference) have been used effectively to gauge the impact of the online channel on the offline channel.

Q: In one of Gradiva’s favorite posts on your blog, you talk about giving names to certain types of  website visitors (the abandoner, the flirt, and so on).  Why is it helpful to think in terms of “personas” instead of stats?  Do you have any other “nicknames” like these that you use in your analytics work?

Avinash: We often forget that human beings visit our websites and not “shopper_id’s” or “visitors” or “cookie values”.  The post was rooted in my hope to bring the human back into our minds. Humans interact with our website, just kooky ones like me and smart ones like you. And we are not the same.

I could write all day about personas but the main reason I love them is because they help us all step outside the “sanitized” world of numbers and think of our customers as people, atleast groups of people. Personas bring reality to our minds and then when you think of your website or analyze the numbers you’ll do it very differently. You’ll be solving for “Susan Simple” or “Tony Advanced” or “Avinash Nerd” etc.

I find that this specially works wonders with non-analysts, our management or marketers etc.

Q: How are you enjoying being a blogger?  Is it more work than you expected?  And do you blog “on the clock” as a part of your work efforts, or is this more of a hobby?

Avinash: Let me take that in the reverse order……

The blog is not a part of my work effort, it is a personal blog. I don’t want to call it a hobby (if it were I might have given it up after a week ). This is a bit corny: the blog is very much a labor of love.

I don’t have books or consulting services to sell. I am following the path of my “virtual mentor” Guy Kawasaki (he does not know I exist but I take a great deal of inspiration from his blog). His advice is “Eat like a bird, and poop like an elephant.” I am trying to live that Japanese quote. 

Blogging is much more work than I expected. I only post twice a week (my posts are usually quite long) and yet my wife Jennie’s calculation is that I am putting around 15 hours into it each week. That would include thinking and drafting and writing posts and commenting and replying to email and all that. 15 hours a week is not what I expected when I started (and it is a lot with a full time job and two beautiful little children and a wife and family and travel).

I am enjoying it very much I have to admit. I am humbled by the kind words people say on the blog and I am amazed at the reach of my little blog (I am surprised and thrilled to be ranked around 12k in Technorati) and I have met so many wonderful people (you for example) that I would never have met before. I think I enjoy it most of all because is a outlet for something I am deeply passionate about and I like to think I am adding some value in our little ecosystem.

I wanted to thank you both so much for the opportunity to do this interview, I had a lot of fun.

The pleasure was all ours!!